SHIPPING & REFUNDS
POLICY

Shipping

Most orders placed Monday – Friday before 12pm PT are shipped out the same day, however, we do not guarantee this. Our business hours are: Monday – Friday, 9:00am – 6:00pm PT.

We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD. 

Refunds

We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the shipment to admin@newyounow.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that time-frame.

If you are not satisfied with our products, you may request a refund for the unopened items in your purchase price minus shipping costs within 30 days of the products received date. The customer is responsible for return shipping. Please submit your request to admin@newyounow.com or call 833-639-7968 to speak to Customer Service.

SUBSCRIPTION
POLICY

Cancellation Policy

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you’ll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you’ll be charged for each of these deliveries, unless you choose to pay in advance. 

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time by login in to your account and going to your subscriptions menu tab. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

© 2022-2024 Carlsbad Naturals, LLC. All Rights Reserved. NEWYOU products are being marketed and distributed by Carlsbad Naturals, LLC under an exclusive license agreement with NewYou, Inc. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice. All products contain 0.3% THC or less. All references to income or rewards, implied or stated, are for the purpose of illustration only. We do not guarantee any level of income or rewards. Earnings are dependent solely on the actions related to and from the sales of commissionable products and/or services. - powered by Enfold WordPress Theme